Refund policy

Last updated: 21 October 2026

Statutory cancellation rights

For eligible online purchases, you may cancel without giving a reason by telling us within 14 days after you receive the goods (or the last item in a split order). Email info@malikka.co.uk or send any clear cancellation statement to Malikka LTD, 12 Helmet Row, London, EC1V 3QJ, United Kingdom. Prior approval, an RMA number and a particular form are not required. You then have a further 14 days after notifying us to send the goods back to that address.

Refunds and return costs

We refund the price and the cost of our least expensive standard outbound delivery, using the original payment method unless you expressly agree otherwise, without a refund fee. Refunds are made within 14 days after we receive the goods or evidence that they were sent back, whichever is earlier. You bear the direct cost of a change-of-mind return where this was disclosed before purchase; we bear reasonable return costs for faulty, damaged, misdescribed or incorrect goods. We recommend secure, tracked return shipping.

Inspecting goods

You may inspect eligible goods as you would in a shop. We may deduct only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where permitted by law. Please package jewellery securely. Original packaging is requested for protection but is not an absolute condition of statutory cancellation.

Cancellation exceptions

The cancellation exception for goods made to your specifications or clearly personalised applies only where the goods actually qualify. Choosing a standard stock option alone does not automatically remove cancellation rights. The hygiene exception applies only to sealed goods unsuitable for return for health protection or hygiene reasons that are unsealed after delivery, not automatically to every earring.

Voluntary exchanges

Separately from statutory rights, we offer exchanges subject to availability. For this voluntary offer, items must be postmarked within 14 days of purchase and be new and unused with their original tags and labels. Email info@malikka.co.uk for help arranging an exchange. These voluntary conditions do not restrict statutory cancellation or faulty-goods rights. We do not offer an additional 30-day change-of-mind refund window.

Faulty or incorrect goods

Contact info@malikka.co.uk if goods are faulty, damaged, misdescribed or incorrect. Nothing in this policy limits your rights under the Consumer Rights Act 2015 or other applicable law. Sale items retain statutory rights.

Contact and return address

Malikka LTD
12 Helmet Row
London, EC1V 3QJ
United Kingdom
info@malikka.co.uk